A recent controversy is brewing on the short-video sharing platform TikTok, after a clip showing a customer scolding a Walmart cashier for not packing her items went viral. The video, filmed at an unnamed Walmart store in Mississippi, begins with the customer demanding that the cashier put her items in bags. At one point, the cashier puts a box of cereal in a bag with force, to which the customer exclaims that she “damaged” her cereal, adding to the tension between the two.
The clip has garnered millions of views on the platform, dividing users over whether the customer had the right to be angry with the cashier. Majority of commenters sided with the cashier, noting that customers like this generally try to “make [the cashier’s] day worse than it already is”. On the other hand, others believe the customer was justified in asking the cashier to bag her items, pointing out that it is the cashier’s job to do so.
Walmart is an American multinational retail chain, well-known for having a variety of products and services. It is the largest retail corporation in the United States with over 11,300 stores in 28 countries.
The identity of the customer in the video is unknown, but her actions have resonated with many on TikTok, sparking debate over whether it’s reasonable to expect cashiers to provide top-notch customer service during already high-pressure jobs. With retailers struggling to keep up with heightened customer demand brought on by the pandemic, this situation serves as a reminder to customers to be understanding and patient when dealing with employees at stores.
