Tag: Customer Service

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Consumers Flee from AI Chatbots: Threatening Customer Exodus

Consumers flee from AI chatbots as new study reveals customer exodus threat. How can brands build trust in AI for better customer service?

Stanley Offers to Replace Fan’s Burnt Car and More, Going Above and Beyond

Stanley goes above and beyond, replacing burnt car - a heartwarming act of customer service that sets them apart. Learn more about this inspiring story!

Massive T-Mobile Outage Leaves Thousands of Customers Stranded, US

Massive T-Mobile outage leaves customers stranded - Thousands experience network issues, iPhone 14 users affected, T-Mobile acknowledges problem and works towards resolution.

Twitch CEO Embarks on Cross-Country Tour to Strengthen Bond with Top Streamers and Improve Customer Service, US

Join Twitch CEO Dan Clancy on a cross-country tour to strengthen bonds with top streamers and enhance customer service. Experience the personal touch!

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Man Receives Quinoa Seeds Instead of Rs 90,000 Camera Lens in Amazon Order

Discover the shocking incident of an Amazon customer receiving quinoa seeds instead of an expensive camera lens. Read about the customer's frustration and the call for stricter measures in e-commerce.

Globe Teleservices Secures Top Ranking in ROCCO’s A2P SMS Market Impact Report 2023

Discover how Globe Teleservices earns top-tier status in A2P SMS Market Impact Report, empowering MNOs with effective monetization and improved customer engagement.

Lethal Meal Plans, Leadership Shuffle, Apology Cake: Quirky Week in Retail

Discover lethal meal plans, leadership changes, apology cakes, and quirky tactics in the retail industry. Uncover unusual stories in this week's roundup.

Insurers Harnessing AI: ChatGPT and Beyond

Insurers are utilizing AI to improve claims processing, assess risks, and create new applications/products. AXA XL's Rachel Alt-Simmons is excited about accessibility to non-scientists in generative AI, such as ChatGPT. Insurers aim to incorporate AI to operate more efficiently and protect clients in a more informed manner. The integration of AI may lead to smarter, faster, and more accessible services for all.

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