Service Express Announces the Expansion of Its Flagship ExpressConnect® Platform to the European Market
BEDFORD, England, Jan. 9, 2024 /PRNewswire/ — Global data centre and managed infrastructure solutions provider, Service Express, has announced the availability of its flagship ExpressConnect® platform in Europe. Introduced in 2018, ExpressConnect is an all-in-one solution designed to streamline data centre maintenance management.
ExpressConnect offers IT teams the ability to centralize and simplify support for their data centre and IT infrastructure, saving valuable time. Some of the key benefits of ExpressConnect include 24/7 automated support, the ability to schedule engineer callbacks, collaborate with engineers, and manage real-time ticket status all in one convenient location. The platform also provides a custom dashboard that offers insights into equipment coverage, warranties, and service status, allowing users to have a comprehensive view of their infrastructure’s health. ExpressConnect can be integrated with popular systems such as ServiceNow, SolarWinds, and Dell OpenManage, enabling further efficiency gains by leveraging existing monitoring and ticketing solutions.
Nick Monaco, Global VP of Service at Service Express, stated, We developed ExpressConnect to help IT teams increase productivity, automate support, and access valuable information in one place. The platform uses monitoring with automated ticketing and robust machine learning to ensure quick, reliable service while eliminating manual failures and service requests.
Current users of ExpressConnect have praised its user-friendly design, valuable insights, and improved operational efficiency. By simplifying data centre maintenance management, ExpressConnect enables IT teams to focus on more critical initiatives.
ExpressConnect is a complimentary addition to Service Express’ data centre maintenance offerings. This comes at no additional cost to ensure customers receive exceptional support.
Service Express is an industry-leading provider of data centre and managed infrastructure solutions, specializing in multivendor maintenance, hardware, and managed infrastructure services. They are trusted by companies worldwide to provide reliable and expert support for critical infrastructure.
For more information about ExpressConnect, visit serviceexpress.com/uk/expressconnect/.
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