Nest, the UK’s largest workplace pension scheme, has expanded its partnership with Tata Consultancy Services (TCS) to focus on digitally transforming Nest’s scheme administration services. The objective is to deliver enhanced member experiences and further Nest’s mission of providing better retirement outcomes for individuals across the UK. TCS has been working with Nest since 2011, when the digital auto-enrolment pension scheme was first launched. As part of the expanded partnership, TCS will help Nest transform its administration services using a future-ready, digitally enabled omnichannel platform powered by TCS BaNCS™. This will enable Nest’s 12 million members and one million employers to access the right information at the right time, in a way that suits them best. The partnership aims to build a truly digital offering that delivers a superior customer experience towards the future.
Nest and TCS Partner to Improve Member Experience
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