NCR Voyix Upgrades Self-Checkout Solution
The NCR Voyix Next Generation Self-Checkout Solution has been unveiled, catering to the needs of frictionless hybrid stores. With the ability to seamlessly switch between assisted and self-checkout lanes, as well as cash and cashless options, the solution aims to enhance the shopping experience for retailers and customers alike.
By incorporating various signals like bar code scanning, computer vision, and RFID technology, NCR Voyix aims to reduce shopper friction and promote inclusivity. The development of the Next Generation Self-Checkout Solution was heavily influenced by feedback from over 50 international grocery, convenience, and specialty retailers.
Eric Schoch, Executive Vice President and President of Retail at NCR Voyix, expressed the company’s commitment to providing a superior in-store checkout experience. By connecting the Next Generation Self-Checkout Solution to their existing platform, retailers can position themselves competitively in the ever-evolving retail landscape.
The launch of this upgraded solution comes at a time when the unattended payments market in the United States, estimated at $31 billion, is witnessing a transformation. In response to increased demand for secure and contactless payment experiences during and after the pandemic, unattended payments have gained significant traction.
According to research conducted by PYMNTS Intelligence, self-service kiosks have become particularly popular, with 84% of consumers across all age groups embracing this payment method. In fact, 66% of these consumers even express a preference for self-service kiosks over staffed checkouts. Furthermore, 36% of consumers actively seek smarter unattended payment alternatives.
Despite the growing popularity of new technologies, some industry experts believe that shoppers need a gradual transition. Jordan Fisher, CEO of autonomous retail technology company Standard AI, advocates for a hybrid approach to ensure consumer acceptance. By offering familiar options alongside innovative solutions, retailers can effectively introduce new technology without overwhelming customers.
The NCR Voyix Next Generation Self-Checkout Solution aligns with this perspective, providing retailers with flexibility and a seamless checkout experience. By prioritizing customer satisfaction and convenience, NCR Voyix aims to revolutionize the in-store shopping experience in line with the evolving demands of the retail industry.
In conclusion, the NCR Voyix Next Generation Self-Checkout Solution stands as a testament to the company’s commitment to innovation and customer-centric solutions. By leveraging advanced technologies and taking customer feedback into consideration, NCR Voyix aims to deliver a comprehensive and efficient self-checkout experience for retailers and shoppers alike in the rapidly changing retail marketplace.
