LotusFlare Launches Innovative Cloud Solution for GOMO Philippines
In a groundbreaking move, LotusFlare has unveiled its cutting-edge cloud-native commerce and monetization managed service, LotusFlare DNO Cloud, for GOMO Philippines, the pioneering fully-digital telecom brand operated by Globe Telecom. This strategic development marks a significant milestone in the digitalization of the Philippines’ telecom industry.
A Seamless Transition to Digital
LotusFlare DNO Cloud has seamlessly transitioned GOMO Philippines into the digital realm, serving as its comprehensive Business Support System (BSS). This transformation has benefited nearly 3 million GOMO customers, who were swiftly migrated to the LotusFlare DNO Cloud within a mere 5-hour timeframe during a planned maintenance window, a testament to the efficiency of Globe and LotusFlare’s collaboration.
As part of this overhaul, a revamped GOMO Philippines mobile app has been introduced to enhance the customer experience. The LotusFlare DNO Cloud, tailored for GOMO Philippines, was meticulously developed, integrated, and rigorously tested over a 6-month project duration, and it now operates on the robust infrastructure of Amazon Web Services (AWS).
Darius Delgado, Senior Vice President of Consumer Mobile Business at Globe Telecom, expressed the significance of this move, stating, “The creation of GOMO was a key step in digitizing Filipinos’ lives when it launched as one of the first fully digital telecom brands in the Philippines.”
Innovation and Agility
Delgado further emphasized the importance of LotusFlare DNO Cloud in fostering innovation and agility, enabling GOMO to conceptualize and launch exciting offers and digital services within minutes. This newfound flexibility and speed have streamlined GOMO’s ability to cater to the evolving needs of its customers.
Sam Gadodia, CEO and Co-Founder of LotusFlare, extended his gratitude to the teams from Globe and LotusFlare for their collaborative efforts in transitioning GOMO Philippines into a fully-digital BSS software foundation. He stated, “LotusFlare is thankful for its partnership with Globe and looks forward to helping Globe continue to simplify technology and simplify the customer experience moving forward.”
Simplified Operations and Enhanced Customer Experience
The adoption of LotusFlare DNO Cloud has yielded remarkable benefits for Globe Telecom, including massive simplification, speed, and cost savings. By consolidating their platform with a single trusted partner, Globe was able to retire three legacy systems. Previously, launching new offers required weeks of effort and maintenance windows, but now Globe can introduce them in mere minutes without any interruptions.
Looking ahead, Globe and LotusFlare are committed to enhancing the subscriber experience, solidifying GOMO’s position as the premier digital brand in the market.
In Conclusion
The launch of LotusFlare DNO Cloud for GOMO Philippines is a pivotal moment in the digital transformation of the Philippines’ telecom sector. It underscores the industry’s commitment to innovation and customer-centric solutions, providing Filipinos with an unparalleled digital experience.
This collaboration between LotusFlare and Globe Telecom exemplifies the power of technology to simplify operations, reduce costs, and ultimately elevate the customer experience. As the digital revolution continues, GOMO Philippines is poised to lead the charge in delivering cutting-edge telecom services to its customers.
