Crexendo, a leading provider of cloud communication platforms and services, has unveiled its AI-powered Contact Center Solution, marking a significant breakthrough in business engagement. By harnessing the power of artificial intelligence (AI) and natural language processing (NLP), Crexendo’s technology enables real-time conversations that feel natural and dynamic, capable of responding to complex requests, comments, and questions.
This cutting-edge solution represents a significant step forward for Crexendo’s communication platforms. It allows for a deeper understanding of the context in questions and delivers intelligent insights as responses, revolutionizing the way businesses engage with their customers. The solution is easily deployable and can support the webchat function on customers’ websites.
Known as VIP CX, this contact center solution is designed to enhance a business’s existing support staff and customers by providing personalized, informative, and engaging experiences. It offers a range of customizable features that improve customer support, sales interactions, and internal communications across different industries.
Commenting on the launch, Crexendo CEO Jeff Korn stated that their partners can now offer a contact center experience tailored to their specific clientele. This innovation is expected to transform business engagement by providing a personalized dimension of interaction that surpasses the capabilities of traditional contact centers. Korn also emphasized the company’s commitment to technological innovation and its dedication to meeting the evolving needs of its growing client base.
To learn more about Crexendo’s Generative AI technology and ChatGPT, visit their website at https://www.crexendo.com/vip/contact-center/.
About Crexendo:
Crexendo, Inc. is an award-winning provider of cloud communication platforms, video collaboration, and managed IT services. Their enterprise-class cloud solutions cater to businesses of all sizes and currently support over three and a half million end-users globally.
This press release may contain forward-looking statements, as per the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. Crexendo does not undertake any obligation to update these statements to reflect new information or events after the release. Nevertheless, the company believes that their partners’ ability to offer personalized contact center experiences, the revolutionary nature of this innovation, and the launch of Generative AI with ChatGPT all demonstrate their commitment to technological advancement and meeting customer needs.
For more detailed discussions on risk factors affecting Crexendo’s operations and results, refer to the company’s filings with the SEC, including their Form 10-K for the year ended December 31, 2022, and quarterly Form 10-Qs.
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