Child Injured by Hot Beverage on Vistara Flight, Airline to Reimburse Medical Expenses
A recent incident on a Vistara flight from New Delhi to Frankfurt has left a child injured due to the spillage of a hot beverage. In response, the airline has announced that it will cover all medical expenses related to the incident. Vistara, a full-service carrier and a joint venture between Tatas and Singapore Airlines, is taking the necessary steps to review and refine its processes to prevent such incidents in the future.
The incident occurred on flight UK25 on August 11, while a 10-year-old girl was traveling with her parents. According to an airline spokesperson, the cabin crew had served hot chocolate to the child at the request of her parents. Unfortunately, the hot water spilled on the child as she was being playful during the service. The cabin crew immediately provided first-aid and sought assistance from a paramedic onboard, who volunteered to help until the flight landed in Frankfurt.
Upon landing, the airline ensured that immediate medical care was available by arranging an ambulance. The child, accompanied by her mother, was then transported to the hospital. Vistara has been in touch with the customer since the incident occurred and has taken measures to facilitate their early return to India. Ground transportation in Frankfurt was arranged, and extensive on-ground support was provided. The spokesperson emphasized that all medical expenses arising from the incident would be reimbursed by the airline.
The incident gained attention when a post on social media platform X claimed that an air hostess on the Vistara flight had caused a second-degree burn to the 10-year-old. The post further criticized the handling of the accident, stating that the Vistara hostess did not offer an apology. In response, Vistara clarified that its teams have been in contact with the customer and are committed to providing any further assistance required.
Vistara reiterated its commitment to the safety and comfort of its customers, stating that it will continue to review and refine its processes to avoid similar incidents in the future. As a full-service carrier, Vistara places utmost importance on the well-being of its passengers. The airline aims to ensure a smooth and enjoyable travel experience while addressing any unfortunate incidents promptly and responsibly.
In conclusion, Vistara has taken immediate action to address the incident involving a child injured by a hot beverage on one of its flights. The airline has offered reimbursement for all medical expenses related to the incident and has been in constant communication with the affected family. Vistara remains dedicated to enhancing its processes and procedures to prevent such occurrences in the future. Passengers can trust Vistara’s commitment to their safety and well-being during their travels.
