Bhopal Memorial Hospital Launches 24×7 Helpline for Patient Assistance
Bhopal Memorial Hospital and Research Centre (BMHC) in Bhopal, Madhya Pradesh, has introduced a dedicated helpline to aid patients and the general public. The new 24×7 helpline, reachable at 0755 2740875, was officially launched on Monday. Additionally, a help desk has been established at the registration counter to further assist individuals seeking assistance.
To provide personalized support, a medical social worker will be stationed at the help desk to guide and support patients throughout their healthcare journey. In an effort to make it easier for patients and their families to identify hospital staff, some personnel at the Outpatient Department (OPD) will be wearing badges that read I am here to help you.
Acknowledging the importance of feedback, the hospital has installed a complaint and suggestion box where patients can conveniently share their written complaints and suggestions. This initiative aims to gather valuable insights from individuals utilizing the hospital’s services and implement improvements accordingly.
The facilities were inaugurated by Dr. Manisha Srivastava, Director of BMHRC, signifying the commitment of the hospital to enhancing patient care and overall customer experience.
By launching the 24×7 helpline and establishing a help desk, Bhopal Memorial Hospital and Research Centre is taking proactive steps to ensure round-the-clock support for patients and the general public. The initiative seeks to foster a culture of empathy and community within the hospital premises. BMHRC’s dedication in assisting patients and their families through their healthcare journey sets a positive example for other healthcare institutions.
As conversations around quality patient care increase, additional measures like the complaint and suggestion box provide a platform for patients to voice their concerns and suggestions. This transparent approach creates opportunities for improvement and strengthens the trust between healthcare providers and patients.
With a 24×7 helpline and dedicated assistance at the help desk, individuals can now seek prompt guidance whenever they need it. The proactive approach taken by Bhopal Memorial Hospital and Research Centre reflects their commitment to placing patient satisfaction at the forefront of their healthcare services.
This initiative can potentially transform the hospital experience for patients and their families, ensuring they receive the necessary support and guidance throughout their time at BMHRC. By introducing various initiatives aimed at enhancing patient satisfaction, the hospital is actively shaping a compassionate healthcare environment.
As the helpline and help desk services become fully operational, individuals can utilize these resources to address their concerns, seek assistance, and navigate their healthcare experience effectively. Bhopal Memorial Hospital and Research Centre’s commitment to patient care continues to evolve, setting a benchmark for excellence in healthcare services.
