Ansys, a leading engineering simulation software vendor, has introduced a multilingual AI assistant to enhance customer support. The virtual assistant, called AnsysGPT, utilizes generative artificial intelligence technology and is capable of running across Ansys’ portfolio of products.
AnsysGPT was developed in collaboration with OpenAI’s ChatGPT, utilizing Microsoft Azure cloud and Ansys public data. This powerful AI assistant can effectively respond to technical questions about Ansys products, as well as various physics and engineering topics. Its functionality goes beyond just answering queries, as it also offers round-the-clock technical support, reducing response times to mere seconds.
Scheduled for a full release in early 2024, AnsysGPT will provide direct technical support through the company’s website. To ensure accurate responses, the AI assistant is being trained using Ansys’ specific data, drawing information from trusted resources like training courses, technical documentation, blog posts, and how-to videos. Ansys emphasizes that strict controls have been implemented to safeguard customer data and proprietary information during the training process.
In addition to providing technical support, AnsysGPT will assist customers in finding relevant resources for further research. For example, it can suggest resources on utilizing machine learning to enhance simulations, allowing users to delve deeper into the topic.
According to Anthony Dawson, Vice President of Customer Excellence at Ansys, the introduction of AnsysGPT will significantly enhance customer support. By consolidating the expertise of multiple engineers into one virtual knowledge engine, troubleshooting questions that would typically require assistance from the Ansys Customer Excellence team can now be efficiently addressed by the AI assistant. This, in turn, enables the customer support team to focus on providing more advanced and hands-on support.
Ansys is no stranger to artificial intelligence, having already implemented machine learning in various areas such as improving turbulence models in computational fluid dynamics and predicting computational spending. It has also utilized AI in process integration and design optimization software for constructing reduced order models in engineering.
With the addition of AnsysGPT to their arsenal, Ansys aims to revolutionize customer support by offering instant and reliable technical assistance. By combining cutting-edge AI technology with extensive domain expertise, Ansys strives to provide a seamless customer experience and ensure that users receive the support they need promptly.
As Ansys continues to push the boundaries of engineering simulation software, the introduction of AnsysGPT marks a significant step forward in their commitment to delivering top-notch customer service and leveraging the power of AI.
