Rising Retail Crime in Australia Spurs Implementation of High-Tech Security Measures
In response to a surge in shoplifting incidents attributed to the rising cost of living, a flourishing retail black market, and the convenience of self-serve checkouts, major Australian supermarkets such as Woolworths and Coles are embracing advanced security technology. The adoption of these measures comes as retailers report an increase in both the frequency and severity of retail crime, with stock loss rates expected to escalate.
According to industry estimates, supermarkets in Australia could potentially lose a staggering $9 billion annually due to shoplifting, equivalent to 2-3% of their total stock and a 25% loss in profit. Retailers, particularly small businesses, are greatly impacted by this issue, prompting them to prioritize the implementation of robust security measures.
In New South Wales alone, shoplifting offenses have surged by 40% between March 2021 and 2023, underscoring the pressing need for effective solutions to combat this problem.
Major supermarket chains like Coles have turned to technology to enhance their security systems. Measures include implementing trolley locking mechanisms and electronic article surveillance. Trolley locking ensures that individuals cannot exit the premises without paying, while AI-powered cameras at Woolworths’ checkouts are designed to verify correct scanning of items. To deter shoplifting, certain high-value as well as easily concealable items are now placed in plastic containers or equipped with electronic article surveillance tags that trigger alarms if taken out of the store without authorization. Some retailers also utilize radio frequency identification stickers that allow recovered stolen items to be traced back to their original stores.
To complement these high-tech solutions, retailers are also resorting to low-tech measures including separate exits, one-way entrances to hinder quick getaways, CCTV surveillance, and the presence of loss prevention officers.
Industry analysts, such as Craig Woolford from MST retail, emphasize that the rise in theft incidents is not solely due to the increasing cost of living. The ability to resell stolen goods, particularly mainstream household cleaning products and high-value items like red meat, plays a significant role. These items are easily sold on e-commerce platforms or through secondary markets.
Gerard Dwyer, the National Secretary of the SDA, suggests that retailers should consider workplace design changes that inhibit theft and customer abuse. He also calls for reforms surrounding customer abuse and violence.
As the implementation of high-tech security measures intensifies, retail experts predict that shoppers may notice an increase in preventative measures across various retail settings. With the combined use of surveillance cameras, AI, and smart gate technologies, supermarkets aim to minimize shoplifting incidents.
It is important to remember that retail workers are essential in providing us with the everyday necessities we rely on to feed and support our families. Recognizing their vital role, both customers and retailers must work together to prevent retail crime and create a safe shopping environment for everyone involved.
