Conflict in the workplace is unavoidable, but managing it properly is key to improving productivity and creating a collaborative environment. To do this, it is essential to have effective dialogue and develop ‘conversational capacity’ so that all parties involved can express their points of view and reach an understanding in a safe and respectful manner.
One way to do this is to embrace ‘crucial conversations’, which involve fostering respect and actively listening to the other person. This will create an environment where conflicting opinions can be discussed without descending into emotional turmoil.
Another important factor is building conversational capacity, which is an individual’s ability to remain calm and think critically during intense conversations. This will help people in the workplace to communicate constructively, even during challenging situations, leading to better outcomes for all parties concerned.
With effective dialogue and conversational capacity, teams can create a more positive and productive environment. Research has shown that organisations that invest in conflict resolution and promote open dialogue have better employee engagement and job satisfaction.
A study by CPP Global, a leading provider of conflict management solutions, showed that 85 per cent of employees experienced conflict, and this resulted in decreased productivity for 29 per cent of them. Investing in conflict resolution training and dialog strategies can help organisations minimise the negative effects of conflict and nurture a healthy working environment.
CPP Global is a global leader in conflict management solutions that help individuals and organisations effectively manage conflicts and cultivate constructive dialogue. Founded in 1963 by world-renowned psychologist, Dr. Douglas Trumbull, CPP Global provides a wide range of conflict management solutions, such as consultations, workshops, and training to help organisations foster productive and positive working environments.
Dr. Trumbull is a renowned psychologist, author, and public speaker whose decades-long career in conflict resolution has earned him the title of the “Father of Conflict Resolution”. He is an advocate of open dialogue and has developed strategies to integrate workplaces and reduce stigma. He has written numerous books on conflict resolution, team dynamics, and the modern workplace.
