Major changes to Qantas boarding process start today as the airline aims to make the process faster and more efficient for passengers. Qantas is abandoning its current class-based system and adopting a zone-based method used by most full-service airlines worldwide. Under the new system, those in first and business class will still board first, followed by premium economy travelers and high-ranking frequent flyers. Afterward, passengers will board according to their seat numbers, starting from the back of the plane.
This shift in boarding procedure is expected to streamline the process, reduce costs, and ultimately benefit Qantas’ shareholders. Outgoing CEO Alan Joyce stated that the change will allow the airline to serve customers better and gain new competitive advantages. While the new system’s time and cost savings remain to be seen, it aligns Qantas with the industry standard.
Other methods of boarding include random boarding, primarily used by budget airlines like Southwest, where seats are not assigned, resulting in a first-come, first-served approach. Another method, known as WILMA (window, middle, aisle), allows passengers with window seats to board first, followed by those with middle and aisle seats. However, testing has shown that random boarding is the fastest method, followed by WILMA, while zoning by groups is the slowest. Qantas’ decision to adopt group zoning from back to front takes into account passenger preferences and efficiency.
In addition to the boarding changes, Qantas is also addressing the issue of lost baggage through a major app overhaul. The updated app will include tracking features aimed at eliminating the problem of misplaced luggage. This technological improvement is part of Qantas’ broader plan to enhance its services and ensure a better travel experience for passengers.
Qantas faced challenges with lost baggage, cancellations, delays, and staff shortages during the post-Covid period when travel demand rapidly increased. The airline has been working to address these issues and reduce the rate of mishandled baggage across its network.
As Alan Joyce prepares to leave his role as CEO, he plans to take a well-deserved break after 15 years of leadership. Mr. Joyce and his husband intend to embark on a cruise around Antarctica, allowing him to decompress and reflect on his future plans. The couple’s decision to sell their Sydney harborside mansion, along with Mr. Joyce’s stock trades, will likely provide them with financial flexibility moving forward.
In conclusion, Qantas’ implementation of a zone-based boarding system aims to improve efficiency, reduce costs, and bring the airline in line with global standards. The airline is also focused on resolving the issue of lost baggage through technological advancements. As Alan Joyce transitions from his role as CEO, he plans to take time off to relax and make future decisions.
