G12 Communications and Luware Collaborate to Deliver Innovative Microsoft Teams-Enabled Contact Center Offering
G12 Communications, a leading unified communications solutions provider, has recently partnered with Luware, a contact center solutions company, to offer an innovative Teams Contact Center solution through Operator Connect. This collaboration leverages the power of the Microsoft technology stack and Luware’s expertise in contact center solutions to provide a unified interface for agents and improve the overall customer interaction experience.
Microsoft Teams has been widely recognized as a hub for internal and external customer connections across different modes of communication, including chat, video meetings, and calling. While many organizations find Teams’ built-in cloud voice capabilities sufficient for their needs, others require a more robust contact center platform that seamlessly integrates with Teams. This is where the G12/Luware partnership comes into play.
Luware’s advanced routing capabilities and fully integrated contact center and attendant console solution, built with the highest level of Microsoft integration and certified with Microsoft Teams, enhances the efficiency and effectiveness of contact center operations. Businesses can benefit from flexible call flow management and routing options, while contact center agents gain access to real-time information, insights, workflows, and tools, resulting in increased productivity and improved customer satisfaction.
As a certified Operator Connect provider, G12 combines its expertise in telecommunication automation, secure Microsoft Connections, and managed Microsoft Teams Phone deployments to offer customers a seamless and comprehensive solution for both Teams and Luware. By choosing G12 as their Operator Connect partner, customers can enjoy the advantages of a single-vendor solution, simplifying their experience and maximizing the potential of Teams and Luware’s technology.
Moreover, Luware’s platform serves as a gateway to Azure Communication Services, Power BI, and Power Automate, providing businesses with the opportunity to customize the customer journey and gain a comprehensive view of their operational performance. This integration allows companies to tailor their communication strategies, harnessing the full potential of Microsoft’s ecosystem.
The addition of Luware Nimbus to the G12 Operator Connect offering is a game-changer. It enables customers to use Microsoft Teams as their primary platform for communications, with both the phone system and the contact center solution, explained Rick Garcia, Co-Founder and Chief Revenue Officer at G12 Communications.
With this partnership, G12 Communications and Luware aim to meet the evolving needs of businesses by providing a robust and integrated contact center solution that fully leverages the capabilities of Microsoft Teams. By combining their expertise and leveraging the Microsoft technology stack, the collaboration promises to deliver enhanced efficiency, productivity, and customer satisfaction to organizations looking to optimize their customer interaction experience.
As the demand for unified communications and contact center solutions continues to grow, G12 Communications and Luware’s partnership ensures that businesses have access to a comprehensive and tailored solution that meets their unique requirements. By leveraging the power of Microsoft Teams and Luware’s advanced contact center capabilities, organizations can streamline their operations and provide seamless and engaging customer experiences.
The G12/Luware collaboration not only revolutionizes the contact center landscape but also showcases the potential for integration within Microsoft’s ecosystem. By offering a single-vendor solution and a gateway to various Microsoft services, businesses can harness the full power of Teams and enhance their operational performance.
In conclusion, G12 Communications and Luware’s partnership in delivering a Microsoft Teams-Enabled Contact Center Offering through Operator Connect brings together the expertise and technological capabilities necessary to meet the evolving needs of businesses. With a unified interface for agents and a focus on transforming the customer interaction experience, this collaboration promises to deliver increased efficiency, productivity, and customer satisfaction. As businesses continue to seek comprehensive unified communications and contact center solutions, G12 Communications and Luware’s partnership ensures they have access to a tailored and integrated solution that fully leverages the potential of Microsoft Teams.
