The Austin-Bergstrom International Airport (AUS) has launched a program called Journey With AUS, aimed at improving the passenger experience for travelers. The airport is inviting travelers to share their experiences through a survey, which will be used to inform the design and development of the airport’s expansion projects.
AUS is prioritizing a people-driven design approach to address the needs of today’s record-breaking number of travelers and prepare for future growth. The Journey With AUS program aims to deliver improvements that will benefit passengers for decades to come.
To gather valuable feedback, AUS is conducting in-person surveys throughout the Barbara Jordan Terminal, as well as an online survey. The surveys will create passenger profiles, capturing the typical AUS traveler. These profiles will help establish design standards for the midfield concourse, which will be built in the future.
By collecting comprehensive and honest feedback, AUS hopes to shape both the present and future of the airport. The survey will focus on identifying the airport’s existing strengths, areas that can be improved, and aspirations for its future development.
The airport encourages travelers to take part in the survey, emphasizing that their insights will be instrumental in creating a better experience for all passengers. AUS believes that by involving travelers in the decision-making process, they can ensure that the airport meets their needs and expectations.
The Journey With AUS program demonstrates AUS’s commitment to delivering an exceptional experience to its travelers. By actively seeking feedback, the airport aims to address the evolving requirements of its passengers and provide a seamless and enjoyable journey.
As the surveys are conducted and responses are collected, AUS will gather valuable information that will shape the future of the airport. The insights gained from the survey will help inform the design of the midfield concourse and other expansion projects, ensuring they meet the needs of passengers both now and in the future.
With this initiative, AUS aims to be a leading airport that continuously adapts and evolves to provide an excellent passenger experience. By prioritizing feedback from travelers, the airport is committed to creating an environment that meets their expectations and makes their journey through AUS as pleasant as possible.
Passengers are encouraged to participate in the survey and share their thoughts and opinions on the airport. Their feedback will play a crucial role in shaping the future development of AUS, making it a truly people-centric and passenger-focused airport.
