Vonage, a major player in cloud communications is expanding its research and development (R&D) division in India to create a Centre of Excellence. The new facility located in Bengaluru will focus on inventing new features and solutions for their business communications portfolio. The R&D hub led by Manjunath Lakshminarayanan, Vonage Vice President of Engineering and India CoE Lead will serve to supplement the company’s global expansion by enhancing the Asia-Pacific presence.
Vonage plans to acquire talent in Bengaluru, supporting the development of programmable, flexible and intelligent tools for the Vonage Communications Platform. The technology will enable companies worldwide to enhance customer engagement, ultimately transforming the way businesses operate.
Savinay Berry, Vonage Executive Vice President, Product and Engineering, explains that the Centre of Excellence has been located in the IT Capital of India to create and deploy innovative solutions that drive more meaningful engagement across multiple channels. The company’s Communications Platform offers a suite of embedded capabilities for messaging, conversational commerce, voice, AI and video services. This programming enables developers to integrate advanced functions into applications, workflows and systems without needing back-end infrastructure or interfaces.
The Vonage platform also provides Unified Communications as a Service (UCaaS) and Contact Centre as a Service (CCaaS) applications. Vonage draws a global community of over one million registered developers, providing a highly scalable platform.
The US-based Vonage also invests in R&D in Tel Aviv, Wrocław, London and San Francisco. They are hybrid and remote work-ready, with a commitment to flexibility.
Vonage is a wholly-owned subsidiary of Ericsson and serves more than 120,000 business customers worldwide. Vonage’s conversational commerce application enables businesses to create AI-powered omnichannel experiences that increase sales and customer satisfaction. Vonage’s fully programmable Unified Communications, Contact Center and conversational commerce applications create meaningful engagements, transforming how companies communicate and operate remotely or from the office.
