Standard Life International DAC (SLIDAC), a wholly owned subsidiary of the Phoenix Group, has partnered with Tata Consultancy Services (TCS) to digitally transform its operating model and improve the customer experience for policyholders in Europe. The collaboration will use the TCS Digital Platform for Life and Pensions, powered by TCS BaNCS. TCS has previously partnered with the Phoenix Group in the UK, where its subsidiary Diligenta has administered more than 10 million policies for the company. The two partners are now looking to extend this success to Germany and Austria, before expanding into other European markets. Under the partnership, TCS will establish a customer operations center in Germany and create a future-ready Life and Pensions Digital Platform for Germany and Austria, capable of extending into further European markets. TCS will first transform and migrate more than 400,000 policies within SLIDAC’s German and Austrian life and pension books to its platform while building comprehensive, omnichannel, journey-based digital experiences for policyholders and advisors. The platform’s configurability and rich functionality will help SLIDAC launch innovative new products more quickly, improve risk management and controls, and boost regulatory compliance.
Standard Life and TCS to Enhance Customer Experience for European Policyholders
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