Bajaj Allianz General Insurance, one of India’s largest private insurers, has been awarded Best Customer Experience and Servicing Platform at the 4th ELETS BFSI Game Changer Summit 2023 in Goa, India. The project, implemented in partnership with BUSINESSNEXT, covers 400+ service request types and 100+ integration touchpoints across physical and digital channels. The company aims to provide the best customer experience at every touchpoint, and the CRMNEXT platform has been a significant enabler in achieving this goal. The award recognizes the relationship between financial institutions and their strategic IT service providers, and Bajaj Allianz and BUSINESSNEXT’s mutual commitment to customer delight.
Bajaj Allianz General Insurance offers general insurance products and services such as pet dog insurance, wedding insurance, and event insurance, as well as general insurance policies such as motor insurance, health insurance, and home insurance. It began operations in 2001 and has a pan-India presence across close to 1,000 towns and cities.
BUSINESSNEXT is a universe of composable enterprise solutions for banks and financial services and is recognized as a visionary by leading industry analysts. Its platforms, CRMNEXT, CUSTOMERNEXT, and DATANEXT, are AI and ML-driven cloud-agnostic platforms that deliver hyper SaaS modular solutions. The company powers over one million users across 65,000 branches and call centers, managing one billion end customers worldwide. It has footprints across five continents with direct offices in 14 countries across the USA, MEA, and APAC.
Bajaj Allianz General Insurance Wins Award for Best Customer Experience and Servicing Platform
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