Marriott Property Sued Over Lost Tee Shirts, Jeans
Marriott Corporation is facing a lawsuit in Palm Beach County Small Claims Court after a guest’s belongings mysteriously disappeared from their room. Ernest Braya, a Titanium member of the Marriott’s loyalty program, alleges that the hotel approved a late checkout but instead rummaged through his room, resulting in the loss of two tee-shirts and a pair of jeans.
According to Mr. Braya, he had requested a late checkout for May 2, 2023, and had received approval from a hotel representative due to his elite status. However, when he returned to his room in the afternoon, his keycard didn’t work, and his personal possessions had been taken by hotel employees.
Braya stated in the lawsuit, Regrettably, I found that some of my stuff, two T-shirts, and jeans, were lost. The cost of my lost belongings is $100. Additionally, the hotel allegedly posted unexplained charges to Mr. Braya’s credit card, despite payment being made with gift cards. The origin of these additional charges remains unclear, and it is unknown if Mr. Braya disputed them with his credit card company.
The lawsuit seeks $441 to cover the value of the lost clothing and excess charges. Mr. Braya also includes a claim for $50 in moral damage. Presently, Marriott has not responded to the allegations brought against them.
This unfortunate incident serves as a reminder of the importance of adhering to guest requests and providing a secure environment for hotel patrons. The loss of personal belongings can be distressing for individuals staying away from home, and it is crucial for hotels to uphold their commitment to guest satisfaction.
As of now, the outcome of the lawsuit remains uncertain. Marriott will likely need to address the claims made against them and provide a sufficient explanation for the missing items and the additional charges. In the meantime, guests should be cautious and ensure their possessions are secure when staying at any hotel.
Marriott Corporation, known for its global presence in the hospitality industry, must address this lawsuit promptly to maintain its reputation. Both guests and loyalty program members will be awaiting the company’s response, hoping for a resolution that upholds Marriott’s commitment to customer service and satisfaction.
It is important for hotels to prioritize the security and satisfaction of their guests, addressing any issues or concerns promptly and professionally. In a competitive industry, ensuring the trust and confidence of visitors is paramount to maintaining success and fostering positive guest experiences.
