Bengaluru Resident Awarded Rs 1 Lakh Compensation from Apple for iPhone 13 Damage
In a recent development, a Bengaluru resident has been granted Rs 1 lakh in compensation by an Apple India service center for the damage caused to his iPhone 13 device. The incident highlights the importance of consumer rights and the accountability of service providers.
The recipient of the compensation is 30-year-old Awez Khan, who resides in Frazer Town. Khan purchased the iPhone 13 in October 2021, which came with a one-year warranty. However, a few months later, he encountered battery and speaker issues with his device. Seeking assistance, he visited the service center located in Indiranagar in August 2022.
Assured that the problem was fixable, Khan left his phone at the service center and was told that he could retrieve it within a week. However, upon collecting his device, he discovered that the iPhone was still not functioning properly. The service center staff then promised to re-evaluate the issue but failed to respond to Khan’s inquiries for two weeks.
Eventually, representatives from Apple informed Khan that a glue-like substance had been found on the outer mesh of his device, which was deemed beyond the scope of the one-year warranty. Despite Khan’s attempts to contact Apple’s representatives, he received no response.
With no resolution in sight, Khan progressed to serving a legal notice in October 2022, which went unanswered. Consequently, in December of the same year, Khan filed a complaint with the local district consumer disputes redressal commission.
After careful consideration, a city consumer court ruled in favor of Khan and ordered Apple to pay him a compensation amounting to Rs 79,900, alongside an additional Rs 20,000 to account for the hardships he endured.
This decision emphasizes the significance of upholding consumer rights and maintaining accountability within the service industry. It serves as a reminder to service providers to deliver on their promises and rectify any damages caused during the repair process.
As consumers, it is crucial for us to be aware of our rights and take necessary action when faced with similar situations. Furthermore, service providers must ensure that they maintain open lines of communication with their customers and respond promptly to address any issues that arise.
Hopefully, this case will encourage better accountability and customer service practices within the industry, benefiting consumers in the long run.
